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Shipping & Returns

Shipping & Returns

Shipping

Royal Mail 2nd class: £2.98 ( Free for orders over £40) - 3-5 working day

Royal Mail 1st class: £3.49 - Estimated delivery time 1-3 working days - 90% Arrives next day.

Royal Mail Special Delivery: £9 - Next Working Day(Includes Saturday - Sunday and Public Holiday Not Included)

UPS Tracked: £9 - Next working day(Saturday, Sunday and Public Holiday not Included)

International Tracked: £6.95 ( Free for orders over £60 but also depending on weight and size of the parcel) - 5-10 working days

Order cut-off for all delivery services is 3:30pm GMT.

If you leave a delivery note asking for your parcel to be left without a signature, you are hereby claiming full responsibility of that parcel. If that parcel is lost or stolen, we will not be able issue a refund or replacement.

We can ship to virtually any address in the world. Please note that there are restrictions on countries for E-liquid or E Cig products. We aim to dispatch all orders within 12 hours. But due to post office working load, we cannot guarantee the delivery timing at the moment. So please make sure you are happy with the maximum waiting time (UK 5 working days, International 30 Days). For orders which haven't arrived within the waiting period, we can't take any actions to resend or refund your order.

Your items may get held by customs authority due to strict regulations in different countries. In the event of a parcel being seized/held by customs, this will be customer’s responsibility to resolve any issues and any return charges which may arise. A refund(minus shipping) can only be issued when/if the parcel is sent back to us. Once the parcel is back in our possession, we will contact you to discuss a refund.

Track your parcel by entering the tracking number from your confirmation email.

Returns Policy

Unwanted products

Online customers: 

An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store or online.

Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. Please be aware this applies only to hardware items, we cannot accept any opened Eliquids due to health and safety reasons. 

In-store customers:

You can return your product in its original unopened and sealed packaging within 14 days of purchase and we'll give you an exchange or full refund, provided you have proof of purchase. If your product develops a fault within 30 days of purchase, we'll offer you either an exchange, full refund or repair, provided you have proof of purchase

All customers:

Please note that we are unable to accept any return of e-liquids ( online nor in-stores) that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Receiving parcel

Please check parcel upon receiving from courier. If there is an error in what you receive then return it to the courier and contact us immediately. Once the parcel has been signed for, it is then the responsibilty of the receiver to have made sure everything is correct before accepting parcel.

 

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Warning: Electronic Cigarettes products contain nicotine, a poisonous and addictive substance. Products and accessories are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of. If you experience any side effects or possible side effects, stop using the product immediately and consult a doctor. These products may be poisonous if orally ingested. This is not a smoking cessation product and has not been tested or guaranteed as such. Has not been evaluated by the Food and Drug. For their protection, please keep out of reach of children and pets. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke, we recommend you visit your health authorities to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

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