Loading... Please wait...

FAQs

FAQs

Electronic Cigarettes

How to Choose an Electronic Cigarette?

There are hundreds of E Cigarette brands in the market, and we have chosen the largest brands to work with. Some brands are famous for E Cig battery such as Vision while brands are focusing on clearomizers such as AspireKanger and Innokin have full product line include battery, clearomizer, and Electronic Cigarettes Kits 

How to get started?

Visit our website to choose which starter kit is more suitable for you, you will also get a free 10ml Ejuice.

How to use E Cigarettes?

Most E Cigarettes products are already ready for you to use. For certain products, there would be a user manual for first time users.

What is E-liquid?

The main material of E-liquid is PG(Propylene Glycol), VG(Vegetable Glycerine), Nicotine and Food grade flavouring.

PG gives you the throat hit feeling stronger flavour. 

VG generate more cloud and sweeter.

Is PG harmful?

Propylene Glycol is a food additive used in soft drinks, cosmetics, salad dressing etc.

Is VG harmful?

Vegetable Glycerine is a food additive can be found in baking, pharmacies, drinks etc.

Is nicotine harmful?

Nicotine is addictive which can be found in tobacco, for more information please click here

How to choose the E-Liquid size?

If you vape 1-2 hours a day, then 10ml E-Liquid can last for about 2 weeks, it normally cost £2.95 to £5 from different brands.

ORDERING

What is the delivery cost?

2nd Class Sign For: £2.98 ( Free for orders over £40)

1st Class Sign For: £3.49

Special Delivery: £9

International Tracked: £6.95 ( Free for orders over £60)

How long is the delivery?

UK: 1-3 working Days

International: 7-15 working days

Which countries do you deliver to?

Generally, we can ship to any place where Royal Mail does. But you need to make sure your country's custom allow Electronic Cigarettes importation. It's your responsibility to check the importation laws before ordering. We strongly recommend international customers choose recorded service, it's only £5 and you track your item anytime. 

How to check my order status?

To check your order status, simply login to your account here. You will receive an email once your order has been shipped, we aim to ship any order within 24 hours except pre-order items.

How to cancel an order?

To cancel your order, you need to send us an email or call us ASAP. If we dispatched your order, you can still return the item back to us, we will full refund your money excluding the shipping cost.

Will my order ship in the same day?

Our Royal Mail driver daily pick up time is 4pm, therefore if your order is placed after 3:30pm it won't be shipped the same day. 

What is the payment method?

We use PayPal and sage pay system. You can use most credit cards except American Express. The whole checkout process is backed up by PayPal and sage pay, we don't store your credit card details.

Batteries

 My battery won’t charge?

Make sure that you have the correct charger for your battery. We recommend the chargers sold on our site as they are designed to work better with our batteries. Ensure that you are correctly connecting the charger. Inspect your battery contact to see if the pin needs raised, see video http://vimeo.com/81412681.

My battery won’t turn on?

Make sure that the battery has a full charge, especially if you have just purchased it. Some new batteries have partial charge but need to be fully charged for use. Read the manual for your specific battery to see how to turn it on. There are different ways to turn on different batteries. 

Which clearomizers are compatible with my battery?

Batteries are either 510 or eGo compatible. You can use an eGo clearomizer with an adapter on a 510 battery. eGo batteries can use both 510 or eGo clearomizers with no adapter. Sometimes when you change the clearomizers the pins are at different heights, you may need to raise the pin slightly, see video http://vimeo.com/81412681.

What is a Pass-through battery?

These batteries allow you to vap while you are charging the battery. Usually they have the charging port at the bottom of the unit. The most popular pass through battery is the innokin iTaste V3

How long do batteries last?

  • The average battery life for a 650mAh is 2-3 hours.
  • The average battery life for an 1100mAh battery is 3-5 hours.
  • The average battery life for a 2600mAh battery is 8-10 hours.
  • Higher voltages use more battery power. 

Clearomizers/Tanks

What is the lifetime of the coil heads and how do I tell it needs replacing?

Averagely the coil heads last about two weeks. They are very fragile and can stop at any time, especially if there is a high voltage and high usage. We have a dead on arrival warranty, so test it as soon as you receive yours, as soon as it works your warranty ends. Most are replaceable and all are disposable. 

My clearomizer/tank is leaking?

Ensure that it is properly installed according to your instructions for the unit. Inspect it for any cracks or warps. If it is cracked you will need to replace it. 

Why are there different resistances?

To create a personalized volume of vapor and strength of smoke.

Can I refill the same clearomizer with another e-liquid?

Yes. But ensure that you properly clean it between the changes, to take away the leftover taste from the previous eliquid. 

Why e-liquid changes colour?

Some eliquid changes colour when they are exposed to air and light. If your eliquid turns dark it may be time for you to change your clearomizer or the atomizer head. 

My clearomizer is not pulling/working?

The common solution is to replace the coil head (CE5, Protank etc) or replace the clearomizer if its coil head is non-changeable (such as CE4)

I am not getting enough vapour/power?

If you have a voltage adjustable battery this allows you to change your voltage. If it isn't an adjustable battery you may need a different resistance coil head for your clearomizer.  This will allow you to get maximum vapour so you can enjoy when you are using our products.

Post purchase

I think my product is faulty?

The most common question about the faulty items are batteries, you can find most common answers about why your battery is not charging, not working etc. For further help you can contact info@no1ejuice.com

How can I return my products?

You can login to your account and choose the items you want to return, and we will contact you within 24 hours. 

What is the return policy?

Please click here

 

 

 

Sign Up and Win

What's News

Payment Method
Newspaper

Warning: Electronic Cigarettes products contain nicotine, a poisonous and addictive substance. Products and accessories are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of. If you experience any side effects or possible side effects, stop using the product immediately and consult a doctor. These products may be poisonous if orally ingested. This is not a smoking cessation product and has not been tested or guaranteed as such. Has not been evaluated by the Food and Drug. For their protection, please keep out of reach of children and pets. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke, we recommend you visit your health authorities to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

Copyright 2017 No.1 Ejuice. All Rights Reserved
Sitemap